Doha Hub

Qatar's rapid development of its economy and transport infrastructure is a wonder of the modern world. Positioned at the crossroads between East and West, Qatar attracts business and leisure travellers from all around the world.

Qatar Airways, the national flag carrier, is one of the most acclaimed airlines in the world. While looking to meet the demands of a booming economy, it is no surprise that Qatar Airways’ future aviation plans include an ambitious expansion of its cargo capacity.

At the forefront of Qatar Airways’ global air cargo innovation is the state-of-the-art, fully automated facility at Hamad International Airport (HIA). One of the most sophisticated air cargo terminals in the world, HIA is the base for Qatar Airways Cargo’s expanding global air freight business, enabling seamless and cost-efficient service to customers and cargo carriers around the world. The HIA cargo handling facility sets new standards of service and quality not only in the Gulf region, but worldwide.

Located in the midfield area, HIA´s cargo terminal has capacity to process 1.4 million tonnes of cargo per year. The two-floor cargo facility incorporates extensive warehouse space and automated storage and retrieval systems, alongside offices and shops. The split-level facility covers 55,000m², boasting 11 wide-body freighter aircraft stands and 42 airside loading docks.

Additionally, 31 landside truck-loading facilities allow for the swift and efficient transfer of cargo in and out of Qatar. Advanced scanning technology ensures the complete safety and security of the facility, its staff and cargo. Superior facilities and skilled personnel ensure expert handling over a wide range of product categories.

At the forefront of global cargo innovations is the new facility at HIA that commenced its operations on 1 December, 2013. Boasting one of the most sophisticated cargo terminals in the industry, HIA is a platform for the expanding global freight business, enabling Qatar Airways Cargo to provide seamless and efficient services to customers and cargo carriers around the world. The new cargo handling facility promises to set new standards of service and quality not only to the Gulf region, but the wider world.

Located in the midfield area, HIA´s cargo terminal has a capacity to process 1.4 million tonnes of cargo per year. The two-floor cargo facility incorporates warehouse spaces, Automated Systems / Retrieval Systems mezzanine, offices and shops. The split-level facility covers 55,000 square metres, boasting 11 wide-body Freighter aircraft stands and 42 Airside loading docks. Additionally, 31 landside truck-loading facilities will enable the swift and efficient transfer of cargo in and out of Qatar. With advanced scanning technology it will ensure the complete safety and security of the facility, its staff and cargo.

As an industry leader, Qatar Airways Cargo offers the fastest global aircraft transfer at HIA through our Quick Ramp Transfer (QRT) solution. We are the only carrier in the Middle East to offer refrigerated (or reefer) truck services for ramp transfers at our home hub.

Temperature-sensitive goods are collected from and delivered directly to the aircraft by specialised temperature-controlled vehicles, ensuring a seamless cool-chain process.

Our innovative temperature-controlled air freight services for pharmaceuticals, QR Pharma; and perishable goods, QR Fresh, add to our extensive range of cargo solutions: QR Express, QR Live, QR Charter and QR Mail.

The HIA cargo facility is capable of handling 5,700 shipments daily and up to 1.4 million tonnes of cargo annually. In line with Qatar Airways Cargo’s ambitious expansion strategy, construction of a second cargo terminal (CT2) is underway. This new facility is designed to cope with future growth and aims to triple HIA’s overall cargo capacity.

Upon completion of CT2, the combined cargo capacity of both terminals at HIA will increase to 4.6 million tonnes annually.

The live animal centre at HIA spans over 4,200m² and provides temporary accommodation and inspection areas for large and small animals such as horses, camels, livestock, dogs, cats, fish and fowl, as well as exotic animals.

The facility includes areas for veterinary inspections, a paddock for horses to exercise, rubber paving for use as a ‘soft walk area’ and much more. The centre provides the animals with a relaxed atmosphere where they are able to rest before and after their flight, under specialist supervision and care. In addition, it enables stop-over services for horses on scheduled services.

Qatar Airways Cargo is committed to providing special care and attention when transporting live animals, in compliance with IATA’s Live Animal Regulations (LAR) and Qatar Airways’ Transportation of Wildlife and Animal Welfare (TWAW) Group Policy.

The HIA cargo terminal operates in accordance with the highest industry standards and is fully compliant with Good Distribution Practice (GDP) and IATA’s Chapter 17 (Perishable Cargo Regulations). Shipments are stored, transported and handled under the correct conditions, as required by the product specification. The Climate Control team proactively monitors every pharmaceutical and perishable goods shipment from end to end, ensuring a seamless cool chain process.

The HIA cargo terminal’s main features include:

  • Quick Ramp Transfer (QRT) between ramp and warehouse using refrigerated vehicles that provide perfect temperature control during transportation
  • Temperature-controlled handling and storage at the HIA cargo terminal in the appropriate temperature zone
  • 64 temperature-controlled positions for units requiring refrigeration.

The 2,470m² Climate Control Centre (situated on the airside) is equipped with segregated temperature-controlled sections for storing pharmaceuticals and perishables transiting the hub. It has two zones operating from 2° to 8°C or 15° to 25°C, with a capacity to hold a total of 156 unit load devices (ULDs) at a time. In addition, there are 64 temperature controlled cells within the cargo terminal's cold room.

  • Cargo capacity: 1.4 million tonnes per year
  • Aircraft parking facilities: up to 11 Freighters
  • ULD capacity: 1,005 main deck units
  • Cargo Complex area: 292,000m²
  • Cargo Terminal building: 55,000m²
  • Airside Climate Control Centre: 2,470m²
  • Cargo Agent building: 5,000m²
  • 220 temperature-controlled positions for units requiring refrigeration
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