Qatar Airways Cargo offers general air cargo solutions or tailor-made air cargo solutions that suit our customer´s requirements.
For your cargo shipments from Qatar to other countries, you have to contact your cargo freight forwarders or agents based in Qatar, who are affiliated with International Air Transport Association (IATA). For shipments outside Qatar, please contact our sales office nearest to you.
We accept shipments ranging from normal cargo such as general goods, mails to perishable products, pharmaceuticals, live animal, human remains, valuable cargo, etc., which require special handling procedures.
We transport cargo to an extensive network of more than 150 destinations using both freighters and passenger flights. See our network map.
We provide air cargo shipment to your desired destinations via connecting flights and trucking services. You may contact our local cargo offices for more details.
The nature or content of your shipment, number of pieces, weight, dimension, origin and destination addresses with city, state, zip code, sender and consignee contact details, plus other information relevant to your shipment.
It is not compulsory to insure air cargo shipments with Qatar Airways Cargo. We do not include an insurance service to your shipment booking. However, if you wish to insure your shipment, you may contact your preferred insurance service provider or company.
Visit shipment tracking page on our website and enter your Air Waybill (AWB) number. Alternatively you can download QR Cargo mobile app on your iOS or Android devices. The application provides real-time shipment status and other value-added features. For more enquiries, please email firstname.lastname@example.org
You are unable to track a shipment without the Air Waybill (AWB) number.
Yes. You can send the shipment status to the receiver via email. Track your shipment online by entering the e-AWB number and forward the information by providing the receiver’s email address.
Please contact your local freight forwarder or agents authorised by Qatar Airways Cargo.
We have various products designed to suit your needs:
It depends on the breed, destinations and local regulations.
Please provide them your shipment details, including weight and dimension of the cage.
Yes. However, some breeds are not permitted such as Birman, Burmese, Exotic, Himalayan and Persian.
Yes. However some breeds are not permitted such as American Staffordshire Terrie any Pug, Boston Terrier, Boxer, Brussels Griffon, Bull Mastiff (English Mastiff), Bull Terrier, Dogue De Bordeaux (French Mastiff), English Bulldog, English Toy Terrier, French Bulldog, Japanese Chin, Lhasa Apso, Neapolitan Mastiff, Pekingese, Pitbull Terrier, Shar Pei, Shih Tzu, Staffordshire Bull Terrier and Tibetan Spaniel.
Please contact your nearest Qatar Airways Cargo office for information on Qatari quarantine regulations.
At Qatar Airways Cargo, we have a 24/7 special handling team for live animals (AVI) shipments.
Import procedure differs in every country. We will assist our customers to check the local regulations practised at origin and destination countries.
The export process requires:
Please contact Ministry of Environment, Department of Animal Resources
P.O. Box 23211, Doha, Qatar
Tel: (+974) 44560444, Fax: (+974) 44653086
We require death certificate which states the cause of death, passenger ticket of the person accompanying the decease, passport copy of the decease, police or Criminal Evidences and Information Department (CEID) clearance, embalming certificate, no-objection letter from Embassy of India (only for Indian sectors, except Cochin, Khozikode and Trivandrum).
Contact details of family member and report from Criminal Evidences and Information Department (CEID) are required too.
Our Ground Handling Agent (GHA) in Qatar is able to provide information and assistance on special handling procedure. For export acceptance, please contact:
Tel: +974 4010 6210, +974 4010 6218, +974 4018 1685
Please contact our cargo sales and reservation office nearest to you.
Register online with our CROAMIS system, submit all required information and supporting documents of your claims.
Log onto CROAMIS page, select “Claimant” and complete the end-user enrolment form.
Any party mentioned on the face of the master Air Waybill (MAWB) and/or any third party authorised by the party mentioned on the face of the master Air Waybill (MAWB). Authorisation document is mandatory.
Visit http://www.qrcargo.com/carriageconditions for more details.
Our Cargo Claims Department will assist with your claim request, subject to the receipt of all required documents. If there is further delay, email your case to email@example.com with the subject header: Outstanding Claim (MAWB number) Exceeding 45 Days.